Privacy Policy
This Privacy Policy describes how BDFish, LLC, a spring fed trout and char hatchery, collects, uses, stores, shares, and protects information when you visit our website, contact our crew, or buy fish and hatchery services from us. The policy was prepared by the developer BDFish for the business operations of the company and applies to every visitor, pond owner, club, and grower who interacts with our hatchery. We wrote it in plain language so anyone can understand what happens to information that passes through our bench, and we kept it free of vague promises. Please read it carefully, and contact us if any part is unclear.
1. Information We Collect
We collect information that you choose to give us and a small amount of technical information that arrives automatically when a browser opens our site. The information you give us may include a name, an email address, a phone number, a mailing address, the location and size of a pond or club water, the species and size class of fish you want, and the notes you write in a contact form. When you place an order or request a stocking run, we also record the details needed to plan the delivery, such as access notes for the release bank, gate codes provided by you, and preferred delivery days.
Technical information may include the type of device you use, the browser and version, the pages you view on our site, the approximate region from which a request arrives, and the date and time of each visit. We do not seek out sensitive categories of personal information, and we ask that you do not send us such information through the website. If you send more than we need, we will use only what is required to answer you and will handle the rest with the same care described in this policy.
2. How We Collect Information
Most of what we hold comes straight from you. You provide it when you fill in our contact form, send an email to help@bdfish.hair, call +17793675850, or speak with our crew on the bench or at your pond. We also collect information when you ask for a quote, reserve a tray, lease a raceway, or schedule a stocking delivery. When a message reaches us, our staff read it and file the relevant details so the next person who helps you has the full picture.
Some information arrives automatically through normal web activity. Our hosting service keeps routine server records that show which pages were requested and when, which helps us keep the site running and detect misuse. We treat these records with the same principles as the information you send directly. We do not buy personal information from data brokers, and we do not gather information from social media profiles for marketing purposes.
3. Why We Use Information
We use the information we collect to answer your questions, prepare quotes, plan stocking runs, schedule deliveries, and provide the hatchery services you request. Every order needs a name, a contact method, and the details of the water to be stocked. Follow up conversations need a record of what was discussed so a different crew member can help without asking you to repeat yourself. This is the core of how a small hatchery runs on trust and clear notes.
We also use information to improve our site and our service. Aggregate counts of page visits tell us which services pond owners care about most, and feedback helps us write better guidance on water quality and fish care. We may use your contact details to send an order confirmation, a delivery reminder, or an answer to a message you sent. We keep business records so we can honor warranties, resolve disputes, and meet tax and licensing duties that apply to a fish hatchery in the United States.
4. Legal Bases for Processing
Where the law requires a legal basis for handling personal information, we rely on a few clear ones. We process information to perform a contract when you order fish or services from us, because we cannot deliver a stocking run without knowing where and when to arrive. We rely on our legitimate interests when we run and secure our website, keep business records, and improve our services, and we balance those interests against your rights. We rely on your consent when you ask to receive updates or when the law requires consent for a particular use.
We also process information to comply with legal obligations, such as tax rules, record keeping duties, and any animal health or transport requirements that apply to moving live fish. Where a law gives you the right to withdraw consent, you may do so at any time, and we will stop the related use unless we have another lawful basis to continue. We do not use automated decision making that produces legal effects concerning you.
5. Cookies and Similar Tools
Our website uses a small number of cookies and similar tools to keep the site working and to remember simple choices. A cookie is a small text file placed on your device that lets a site recognize a returning browser. We use essential cookies to support basic functions, and we may use limited analytics cookies to understand which pages are useful. We do not use cookies to build advertising profiles, and we do not sell data gathered through cookies.
You can control cookies through your browser settings. Most browsers let you block cookies, delete existing cookies, or alert you when a cookie is set. If you block essential cookies, some parts of the site may not work as intended. We honor recognized browser signals that express a preference against tracking where we are required to do so, and we keep our use of cookies as small as the law and good practice allow.
6. How We Share Information
We do not sell your personal information, and we do not rent it to anyone. We share information only when it is needed to deliver a service, to run our business, or to meet a legal duty. Trusted service providers may see limited information so they can perform work on our behalf, such as email delivery, payment processing, website hosting, and shipping coordination. These providers are expected to protect the information and to use it only for the purpose we set.
We may share information when the law requires it, such as in response to a valid legal request or to protect the rights, safety, and property of BDFish, LLC, our clients, or the public. If our business is ever sold, merged, or reorganized, information may transfer as part of that transaction, and we will take reasonable steps to ensure the receiving party honors this policy. We do not share your information with advertisers or data brokers for their own marketing.
7. Delivery and Logistics Data
Stocking deliveries require us to know where your water is and how to reach the release point. We record the address, access notes, gate codes you provide, and the best hours to arrive. Our crew may keep a route sheet that lists stops in order, and a driver may carry a printed copy on the day of delivery. This information is used to find your bank, to release the fish safely, and to leave a written count. Access details are treated as confidential and are shared only with the crew and providers who need them for the run.
After a delivery, we keep a release record that documents the count, the date, the water temperature, and the condition of the fish. Pond owners sometimes ask for this record to show a club or a landowner what was stocked, so we hold it as part of the order history. We do not publish delivery locations or client names, and we do not disclose the location of private waters to anyone outside the delivery team.
8. Payment and Billing Data
When you pay for fish or services, payment details are handled by a payment provider. We receive confirmation that a payment was made and the related order information, but we do not store full card numbers on our own systems. The payment provider processes card data under its own security program and its own privacy terms. We keep billing records that show what was ordered, the amount paid, and the date, because we need them for accounting, tax, and dispute resolution.
If you pay by check or another direct method, we keep the records needed to reconcile the payment with the order. We limit access to billing information to the staff who handle accounts. If a payment is disputed or a refund is requested, we may share the minimum necessary information with the payment provider or our accountant to resolve the matter.
9. Water and Site Information
To plan a stocking run or a raceway lease, we often record details about your pond or club water, such as its approximate size, depth, source, and current fish population. We also may record the results of a water quality test, including temperature, dissolved oxygen, pH, hardness, and clarity. This information helps us choose the right species and size class and advise on flow or aeration. We treat site details as confidential business information belonging to you and use them only to serve your order.
We may combine site readings with results from other ponds to spot regional trends, but any such summary is stripped of names and identifying details before it is used internally. We do not sell water data, and we do not share the location or condition of a private pond with other clients.
10. How Long We Keep Information
We keep information only as long as we need it for the purpose it was collected and for the records the law requires us to hold. Order and delivery records are kept long enough to honor warranties, answer questions about a past stocking, and meet tax and licensing duties. Contact messages are kept while we work on your request and for a reasonable period afterward so we can follow up. When information is no longer needed, we delete it or make it anonymous in a safe manner.
Some records must be kept for fixed periods under tax and business law, and we follow those rules even if you ask us to delete a record sooner. When a retention period ends, we remove the information from active systems and from backups as those backups cycle. If you want to know how long a specific category is kept, contact us and we will explain the retention rule that applies.
11. How We Protect Information
We use reasonable technical and organizational measures to protect the information we hold. These measures include limiting access to staff who need it, using secure connections for our website, keeping devices updated, and training our crew to handle client details with care. Paper records such as route sheets and release counts are kept in a controlled area and are not left where the public can see them.
No method of storage or transmission is perfectly secure, so we cannot promise absolute protection. If a security incident affects your information, we will investigate promptly and notify you and any authority as required by law. We ask that you use a secure connection when sending sensitive details and that you contact us right away if you believe your interaction with us has been compromised. Good security is a shared effort between our bench and your browser.
12. Privacy for Children
Our website and services are meant for adults who own ponds, manage clubs, or run growing operations. We do not knowingly collect personal information from children under the age of thirteen. If you believe a child has sent us personal information, please contact us and we will delete it from our records without delay. We do not direct advertising to children and we do not build profiles of minors.
If a family visits the hatchery, we welcome the interest in fish and cold water, but we ask that an adult handle any request, order, or message. Any information a child might send will be treated as information from an adult until we learn otherwise, at which point we will remove it and confirm the removal to the reporting adult.
13. Your Rights and Choices
Depending on where you live, you may have the right to request access to the personal information we hold about you, to ask for a correction, to ask for deletion, to ask for a portable copy, or to object to certain uses. You may also have the right not to receive discriminatory treatment for exercising these rights. To make a request, contact us using the details at the end of this policy and describe what you would like us to do.
We will verify your identity before acting on a request, using information already on file, so that we do not release your details to the wrong person. We will respond within the time the law allows and will explain any reason we cannot fully comply. You may use an authorized agent where the law permits, and we may ask for proof of that authorization. Exercising your rights is free, and we will not treat you differently because you asked a question about your data.
14. Email and Marketing Choices
We use email mainly to answer your messages, confirm orders, and coordinate deliveries. If we ever offer news about the hatchery, such as the opening of the winter egg-take window, you can opt out at any time using the link in the message or by contacting us directly. Opting out of news will not stop service messages that are needed to complete an order you placed.
We keep our mailing lists small and relevant. We do not sell email addresses, and we do not add you to a list without a clear reason connected to your request. If you ask us to stop contacting you entirely, we will honor that for marketing messages while still keeping the records the law requires for any completed order.
15. Third Party Links
Our website may link to other sites, such as a payment provider or a resource on fish care. We do not control those sites and are not responsible for their privacy practices. When you follow a link away from our site, we encourage you to read the privacy notice of the destination before you share personal information. A link from our site is not an endorsement of how another business handles data.
If you arrive at our site from a third party link, that site may have its own rules about what it records. We cannot see the data that other sites collect about you, and this policy does not cover their conduct. Please treat every site you visit as having its own privacy terms and make your choices with that in mind.
16. International Visitors
BDFish, LLC is based in the United States, and our website and services are directed to clients in the United States, chiefly across the Mountain West. If you visit our site from another country, you understand that your information may be transferred to and processed in the United States, where privacy rules may differ from those in your home country. We take steps to protect information in line with this policy wherever it is handled.
At this time we do not target clients outside the United States for hatchery services, and live fish deliveries are limited to regions our crew can reach. If you contact us from abroad, we will still answer your message and will explain whether we can serve your water.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we make a material change, we will revise the effective date at the top of the page and, where appropriate, provide additional notice on the site. We encourage you to review this page now and then so you always know how we handle information.
If a change is significant, we will make the new terms clear rather than bury them in fine print. Your continued use of the site or our services after an update means you accept the revised policy. If you do not agree with a change, you may stop using the site and contact us about any open order so we can close it out properly.
18. How to Contact Us
If you have questions about this Privacy Policy or about how we handle your information, please contact our hatchery. We take privacy seriously and will answer as quickly as we can.
BDFish, LLC
1322 N 400 E, Centerville - 84014-1238, United States (US)
Email: help@bdfish.hair
Phone: +17793675850
Website: https://www.bdfish.hair/
When you write to us about privacy, please describe the request clearly and include enough detail for us to find the right record, such as the email address or phone number you used when you contacted the hatchery. We will confirm receipt, verify your identity where needed, and explain what we can do next.
This Privacy Policy applies to the website and services of BDFish, LLC. It does not create rights for anyone other than the parties described, and it should be read together with our Terms of Service.